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Privacy Policy

​Website: firmgroundlawyers.com.au

Last updated: 07 July 2026
 

Firm Ground Lawyers Pty Ltd (“Firm Ground Lawyers”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, engage our legal services, use our digital platforms, or otherwise interact with us.
 

1. Personal Information We May Collect
 

We may collect and hold personal information including:

  • Full name

  • Email address

  • Phone number

  • Residential, postal or business address

  • Date of birth

  • Matter‑related information (including property, commercial, family, litigation or other legal details)

  • Identification documents

  • Payment and billing information

  • Information provided through our online forms or portals

  • Communications and correspondence with us

  • Documents and information supplied in connection with legal instructions

  • Technical data such as IP address, device details, browser type, pages visited, cookies and analytics information
     

2. How We Collect Personal Information
 

We may collect personal information when:

  • You visit or interact with firmgroundlawyers.com.au

  • You complete online forms or submit enquiries

  • You engage us to provide legal services

  • You request quotes, consultations or matter updates

  • You communicate with us by phone, email, SMS or online chat

  • You subscribe to newsletters or marketing communications

  • You interact with our digital platforms, integrations or client portals

  • You provide information during a legal, property or commercial transaction

  • You engage with us on social media
     

3. Why We Collect Personal Information
 

We collect personal information for purposes including:

  • Providing legal services and professional advice

  • Managing and progressing your legal matter

  • Verifying your identity

  • Communicating with you regarding your matter or enquiry

  • Processing payments and issuing invoices

  • Improving our website, systems and client experience

  • Providing technical and client support

  • Complying with legal, regulatory and professional obligations

  • Detecting fraud, security incidents or unlawful activity

  • Sending service updates, legal insights or marketing communications (where permitted)
     

4. Disclosure of Information:

We may disclose personal information to:

  • Employees, contractors and authorised personnel

  • Barristers, experts, consultants and other legal professionals

  • Financial institutions and payment processors

  • Government agencies, regulators and courts

  • Technology, software and cloud service providers

  • Identity verification providers

  • Marketing, analytics and communication service providers

  • Professional advisers (e.g., accountants, insurers)

  • Related entities or business partners where relevant

Where disclosure is required by law, court order or regulatory direction, we will comply with those obligations.

​

5. Marketing Communications
 

  • We may send marketing communications about our services, legal updates or events.

  • You may opt out at any time using the unsubscribe link or by contacting us directly.
     

6. Cookies and Analytics
 

Our website may use cookies, pixels, analytics tools and advertising technologies to:

  • Improve website functionality and performance

  • Analyse user behaviour and traffic

  • Enhance user experience

  • Measure advertising effectiveness

You may adjust your browser settings to refuse cookies, although this may affect website functionality.
 

7. Storage and Security
 

We take reasonable steps to safeguard personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures may include:

  • Encrypted communications

  • Secure cloud infrastructure

  • Multi‑factor authentication

  • Restricted access controls

  • Regular system monitoring
     

8. Access and Correction
 

You may request access to personal information we hold about you or request corrections where information is inaccurate, incomplete or outdated. We will respond in accordance with the Australian Privacy Principles.
 

9. Third‑Party Websites
 

Our website may contain links to external websites. We are not responsible for the privacy practices, content or security of third‑party websites.

 

10. Retention of Information
 

We retain personal information only for as long as necessary to:

  • Provide legal services

  • Meet legal, regulatory and professional obligations

  • Support operational and business requirements

Information may be archived securely in accordance with legal practice retention standards.

 

11. Complaints
 

If you have concerns about how we handle your personal information, please contact us. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

12. Changes to This Policy
 

We may update this Privacy Policy from time to time. The latest version will be published on firmgroundlawyers.com.au.
 

13. Contact Us
 

Firm Ground Lawyers Pty Ltd
Website: firmgroundlawyers.com.au
Email: help@firmgroundlawyers.com.au

​

Terms of use 

​Website: firmgroundlawyers.com.au

Last updated: 07 July 2026
 

These Terms of Use (“Terms”) govern your access to and use of the Firm Ground Lawyers Pty Ltd (“Firm Ground Lawyers”, “we”, “us”, “our”) website, digital platforms, and any related online services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you must not use our website.
 

1. General Information Only
 

The content on our website is provided for general information purposes. It is not legal advice, nor a substitute for obtaining professional legal advice tailored to your circumstances. You should not rely on any website content without consulting a qualified legal practitioner.
 

2. Use of Our Website
 

You agree not to:

  • Use the website for unlawful, fraudulent or harmful purposes

  • Interfere with or disrupt website functionality

  • Attempt to gain unauthorised access to systems, data or accounts

  • Upload or transmit harmful code, malware or automated scripts

  • Use the website in a way that infringes the rights of others

We may suspend or restrict access to the website at any time without notice.
 

3. Intellectual Property
 

All content on the website—including text, graphics, logos, icons, images, videos, software and design—is owned by Firm Ground Lawyers or licensed to us.

You must not:

  • Copy, reproduce or distribute website content

  • Modify or adapt any part of the website

  • Use our trademarks or branding without permission

Limited personal use is permitted, provided it does not infringe our rights.
 

4. Third‑Party Links
 

Our website may contain links to third‑party websites or services. We do not endorse, control or guarantee the accuracy, security or content of third‑party sites. Your use of third‑party websites is at your own risk.
 

5. Liability and Disclaimers

To the maximum extent permitted by law:

  • We make no warranties or representations about the accuracy, completeness or reliability of website content

  • We are not liable for any loss, damage or disruption arising from your use of the website

  • We do not guarantee uninterrupted or error‑free access

Nothing in these Terms limits rights or remedies available under the Australian Consumer Law.
 

6. Client–Lawyer Relationship
 

Accessing or using our website does not create a solicitor–client relationship. A formal engagement only arises once:

  • We accept your instructions, and

  • You receive a Costs Disclosure and Agreement in accordance with the Legal Profession Uniform Law (NSW).
     

7. User Submissions
 

If you submit information through forms, enquiries or uploads:

  • You warrant that the information is accurate and lawful

  • You grant us permission to use the information for the purpose of responding to your enquiry or providing services

  • You must not submit confidential or sensitive information unless requested or required for your matter.
     

8. Security
 

We take reasonable steps to protect our website and systems. However, we cannot guarantee absolute security. You are responsible for maintaining the security of your devices and internet connection.
 

9. Privacy
 

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use and protect personal information.
 

10. Changes to These Terms
 

We may update these Terms from time to time. The latest version will be published on firmgroundlawyers.com.au. Continued use of the website constitutes acceptance of updated Terms.
 

11. Governing Law
 

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
 

12. Contact Us
 

Firm Ground Lawyers Pty Ltd
Website: firmgroundlawyers.com.au
Email: help@firmgroundlawyers.com.au

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